Arran Medical Centre

Please be advised that with immediate effect any patient or visiting Arran Medical Centre must wear a mask of face covering in line with new guidelines.

Final walking clinic for Covid 1^st vaccine only

Fri 9^th July 1100-1700 at Asda Chelmsley wood (mobile van unit)

Tues 13^th July CWPCC 5pm to 7pm

Wed 14^th July CWPCC 5pm-7pm

Sat 17^th July CWPCC 900-1300

CHANGES TO HOW YOU ACCESS YOUR GP SERVICES

Due to the current Coronavirus (COVID-19) situation, the way you access your GP practice has changed.

You must now telephone your GP practice – DO NOT attend in person.

Your GP practice will then arrange the best care for you depending on your need. This will likely be a phone call or video call.

If you do need to see a doctor face-to-face, then this will be arranged for you and it may be in a different location.

Alternatively, use the online NHS 111 service or call NHS 111.

We want to reassure you that your GP practice is still here to look after you and your family.

IF YOU HAVE SYMPTOMS OF CORONAVIRUS INFECTION (COVID-19)

Stay at home and do not leave your house for 7 days from when your symptoms started. This will help protect others in your community whilst you are infectious. You should:

plan ahead and ask others for help to ensure that you can successfully stay at home
ask your employer, friends and family to help you to get the things you need to stay at home
stay at least 2 metres (about 3 steps) away from other people in your home whenever possible
sleep alone, if that is possible
wash your hands regularly for 20 seconds, each time using soap and water
stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible

You do not need to contact your GP Practice or call NHS111 to go into self-isolation.

You will need to self-isolate for 7 days. After 7 days:

If you do not have a high temperature, you do not need to self-isolate;

If you still have a high temperature, keep self-isolating until your temperature returns to normal.

If your symptoms worsen during home isolation or are no better after 7 days contact online/call the NHS 111 service.

If you, or the person you are caring for, is struggling to breathe, has a fast pulse, their hands or lips are cold and/or blue, are drowsy, confused or difficult to wake, has tightness in their chest, or is unable to speak a short sentence, dial NHS 111 or 999 immediately.

If you need any other medical help, or advice, please contact your GP surgery between the hours of 8:30am and 6.30pm, and NHS 111 between the hours of 6.30pm and 8.30am for advice. In case of emergency, call 999.

To avoid coming into the surgery to order your repeat prescription you can download the NHS App- to find about the NHS App you can visit www.nhs.uk/nhsapp. Links to download the app can be found on you app store.

You no longer any need to visit your GP practice, with the BSOL Health App you can get advice quickly, book an appointment and request medication. Additional features in the app now include allowing request a fit note directly from your GP.

https://app.birminghamandsolihullhealthapp.com

Mission Statment

We aim to provide with smile patient centred care based on evidence.

Arran Medical Centre surgery is providing service to local community for more than 40 years and is committed to provide scientific medical care with compassion, care and dignity.

Our commitments to you

Providing you medical care including advice and treatment in a timely manner Help you to take decisions about your health by treating you as an equal Giving you the opportunity t o have second opinion from the specialist and other healthcare professionals Providing confidentiality of your consultation and medical notes keeping up-to-date with developments

Our core values

Safety
Ethical practice
Respect and dignity for our patients and staff Honesty and transparency
In return we request our patients to
Book appointment only if it is needed
Giving our staff, doctors and nurses the dignity and respect they deserve as they are doing a job best to their ability Let us know if we are not living up to your expectation and your suggestions Please do not forget to let us know if anything we do right

CORONAVIRUS

LATEST ADVICE ABOUT CORONAVIRUS - COVID 19

https://www.nhs.uk/conditions/coronavirus-covid-19/

Important information about the coronavirus (COVID-19)

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

a high temperature or
a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

Use the NHS 111 online coronavirus service if:

you feel you cannot cope with your symptoms at home
&your condition gets worse
your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.
Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here.

Arran Medical Centre is moving into the new Smith’s Wood Medical Centre, Burtons Way, Smith’s Wood, B36 0SZ from 27 August. You can continue to book appointments for you and your family by calling the practice on 0121 770 4043

Privacy Notice

GDPR Privacy Notice June 2019.docx

Welcome to Arran Medical Centre

We are 2 doctor Training Practice, actively involved in the training of future GPs. We provide a high standard of care reflected by achievement of high quality score and easy access.

We see all our patients on the same day

We have trainee doctors and take medical students from Warwick University. (It is possible that, as part of the educational process, medical students will have access to medical records. All medical students have signed confidentiality documents. You may find students to be present at the time of your consultation)

NEW EXTENDED HOURS SERVICES

(Pre-bookable appointments available 7 days a week, for more information please click on the link below)

Extended Evening Poster

Practice also offer Extended Evening appointments Every Tuesday from 18:30 - 19:00

Our list is open and we are accepting new patients

The Accessible Information Standard

Better Communication with Patients:We want to get better at communication with our patients. We want to make sure you can understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braile, large print or easy read.
We want to know if you need a British Sign Language interpreter or advocate
We want to know if we can support you to lipread or use a hearing aid or communication tool.

Please tell the reception your preferred method of communication when you arrive for your next appointment or please call practice on 0121 770 4043.

Name Accountable GP

You will have been allocated a named accountable GP who will be responsible for your overall care this will be Dr A Bhattacharyya

Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.

If you are 75 and over you will have already been allocated a GP and are entitled to an Over 75 health check.